Last Updated: 5 October 2026
This Refund & Cancellation Policy applies to purchases, bookings, coaching programs, consultations, workshops, courses, and other services offered by Shipra Ojha, Jaipur, Rajasthan, India.
By making a purchase or booking a service through this website, you acknowledge and agree to the terms of this policy.
1. General Refund Policy
Due to the nature of our services, including coaching, consultations, workshops, online programs, and digital content, payments may generally be non-refundable once the service has been initiated or digital access has been provided.
However, refund requests may be considered on a case-by-case basis depending on the nature of the service and the circumstances of the request.
2. Coaching and Consultation Sessions
For one-to-one coaching sessions or consultations:
- Cancellations made sufficiently in advance may be eligible for rescheduling.
- If a session has already taken place, no refund will normally be provided.
- If you fail to attend a scheduled session without prior notice, the session may be considered utilised.
- Rescheduling is subject to availability.
Any specific cancellation or rescheduling terms communicated at the time of booking will take precedence.
3. Workshops, Courses and Online Programs
Payments for workshops, courses, coaching programs, webinars, or other online programs may be non-refundable once:
- Access has been provided;
- Course or program materials have been delivered;
- The program has started; or
- The participant has attended or accessed the service.
Where a specific refund window is offered for a particular program, the terms displayed at the time of purchase will apply.
4. Digital Products
Payments for digital products such as:
- E-books
- PDFs
- Audio recordings
- Video content
- Downloadable resources
- Digital workbooks
- Online course materials
are generally non-refundable once the product has been delivered, downloaded, or access has been provided.
If you experience a technical issue that prevents access to a purchased digital product, please contact us so we can attempt to resolve the issue.
5. Physical Products
If physical products are offered through the website, the applicable refund, return, replacement, or exchange terms will be communicated on the relevant product page or at checkout.
Products that arrive damaged or defective should be reported as soon as reasonably possible after delivery, along with photographs or other supporting information where required.
6. Cancellation by Shipra Ojha
If a scheduled session, workshop, program, or service is cancelled by Shipra Ojha and cannot reasonably be rescheduled, the customer may be eligible for a refund of the amount paid for the affected service.
The refund method and processing time may depend on the original payment method and payment service provider.
7. Duplicate or Incorrect Payments
If you believe that you have been charged more than once for the same service or that an incorrect payment has been processed, please contact us with the relevant transaction details.
After verification, eligible duplicate or incorrect payments may be refunded.
8. Refund Request Process
To request a refund or cancellation, please contact us using the details below.
Please include:
- Full name
- Registered email address
- Phone number
- Service or program purchased
- Date of purchase
- Payment or transaction reference, if available
- Reason for the refund request
Refund requests will be reviewed based on the nature of the service and the applicable terms.
9. Refund Processing
If a refund is approved, it will generally be processed through the original payment method used for the transaction.
The time required for the refunded amount to appear in your account may vary depending on the bank, payment gateway, card issuer, or other payment service provider.
10. Non-Receipt of Service
If you have made a payment but have not received the promised access, booking confirmation, session details, or digital material, please contact us promptly so that we can investigate and resolve the issue.
11. No Guarantee of Results
Participation in coaching, personal development, mind mastery programs, workshops, consultations, or other services does not guarantee any particular personal, professional, financial, emotional, or other outcome.
Refund eligibility is not based on whether a participant achieves a particular personal result.
12. Changes to This Policy
We reserve the right to modify or update this Refund & Cancellation Policy from time to time.
Any changes will be published on this page with a revised Last Updated date.
13. Contact Us
For refund, cancellation, or payment-related queries, please contact:
Shipra Ojha
Phone: +91 9251657086
Email: teamshipra.mindmastery@gmail.com
Address: Jaipur, Rajasthan, India
We will make reasonable efforts to review and respond to refund requests within an appropriate timeframe.
14. Governing Law
This Refund & Cancellation Policy shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes shall be subject to the jurisdiction of the courts having appropriate jurisdiction in Jaipur, Rajasthan, India, unless otherwise required by applicable law.